Last updated: May 2026
1. Who We Are
Swiftflow Plumbing & Heating is a sole-trader plumbing and heating business based in Caerphilly, South Wales. For any data-protection queries, contact us at info@swiftflowplumbing.co.uk or call 07700 900123.
2. What Data We Collect
When you contact us via our enquiry form, WhatsApp, email or phone, we may collect:
- Your name
- Phone number
- Email address
- Postcode or address
- Details of the work you need
- Photographs you choose to send
We also collect anonymous analytics data (page views, device type) if you consent via our cookie banner.
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiry and provide a quote
- Schedule and carry out work
- Send appointment reminders
- Issue invoices and receipts
- Comply with legal obligations (e.g. Gas Safe records)
4. Lawful Basis
We process your data under the following UK GDPR lawful bases:
- Legitimate interest — responding to enquiries and providing our services
- Contractual necessity — fulfilling work you have asked us to carry out
- Legal obligation — maintaining Gas Safe records and financial records
- Consent — analytics cookies (opt-in via our cookie banner)
5. Sharing Your Data
We do not sell or rent your personal data. We may share information with:
- Parts or equipment suppliers (delivery address only, when required)
- Gas Safe Register (as legally required)
- Our accountant for invoicing and tax purposes
6. Cookies
This website uses a cookie consent tool (Klaro) to let you choose which cookies to accept. Essential cookies that keep the site working do not require consent. Analytics cookies are opt-in only. You can change your preferences at any time by clicking "Cookie Settings" in the footer.
7. Data Retention
We retain enquiry data for up to 24 months. Financial records are kept for 6 years as required by HMRC. Gas Safe records are retained as required by law.
8. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where no legal obligation applies)
- Withdraw consent at any time
- Lodge a complaint with the ICO (ico.org.uk)
9. Contact
For any privacy-related questions, please contact us at info@swiftflowplumbing.co.uk.